FAQ

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  • Website
  • Product Advice
  • - About Protein Powder
  • - About Weight Gainer
  • - About Amino acid
  • - About Creatine Monohydrate
  • - About Fat Loss
  • - About Nitric Oxide (Pre-Workout)
  • - About Functional Food (peanut butter, sauce and dressing)
  • - About Vitamins or Herbs
  • - About Accessories
  • - About Shaker
  • - About Tanning Oil and Competition Oil

How to register?

You can just head over to our homepage and click “Registe account”. After filling up personal information you will become our member to enjoy the membership promotions, order checking, shopping history, information saving, managing your account and receiving emails.

Forget password?​

Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! Note that if you fail to login five times, it will take an hour than you can try again.

Change email or password?

It's easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you'll find all the options you need.

How to place an order​

Find the products you want and add them to the basket. You can either carry on shopping or checkout if you've got everything you need.​ Your account will show any stored addresses or payment options, making it quick and easy to complete the order.​ Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.​ If you do not receive our confirm email within 24 hours after placing your order, please contact our Customer Service team through your account. ​

Can I make changes to my basket?​

Absolutely! Click on the basket icon at the top of the page and you'll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favourite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

What is the status of my order?​

“My Account” makes it easy to keep track of all your orders. Once you've logged in you’ll see each individual order that you've placed with us. Select the one that you want and discover all the information you need.We'll also send you an email as soon as it's on the way!

How to cancel my order?​

We're sorry to hear you want to cancel. We’re sorry that the order cannot be cancelled because all the orders will be sent out automatically. Once the order placed then cannot be cancel. Therefore please make sure all the selected products and quantity are correct before clicking the “Order Sent” button. If you still want to try canceling the order, you can contact our customer service team for request in “Comtact us “ or email to onlineshop@bcshop.hk. For more details, please refer to our return and refund method in FAQ. Thank you.

How to make changes to my order?​

We’re sorry that the order cannot be changed because all the orders will be sent out automatically. Once the order placed then cannot be changed. Therefore please make sure all the selected products and quantity are correct before clicking the “Order Sent” button.

What do I do if I ordered wrong button?​

Sorry to hear you have purchased the wrong product. Please click the button "My Order" on the "Contact Us" page and describe the situation in the information section below. Please also provide the following relevant information to the customer service department. This will help us deal with your problem better and faster: Order number: Wrong product name: Correct product name: Once we receive the information you provide and check the relevant situation, the customer service department will deal with it as soon as possible within 24 hours and give you a reply. Thank you.

What is the payment methods?​

We offer Visa and Mastercard. You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. This is just so we can keep our customers safe!

What should I do if I have a payment problem on my order?​

If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time!​ Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help.

Did not receive the confirmation e-mail after payment

You will receive the confirm email within 1 hour if you placed the order successfully. If you do not receive the confirm email within 1 hour, please contact our Customer Service team through your account.

How to use a promote code?​

We like to make things as easy for you as possible, including getting discount off your favourite sports nutrition products. Once you’ve got all your items in the basket, then add your code in the box marked 'Use coupon code? '. Clicking 'Apply Coupon' will apply the discount. If the code doesn't work then you'll need to check you're not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer. Still having problems? You can contact our Customer Service team through “My account”.

Why is my promote code not working?​

We're sorry to hear your code isn't working! To find out why, you'll need to check the Terms and Conditions of the offer. If the code is valid and you're not trying to use more than one code per order then contact our Customer Service team through your account.

How to find out more promotion code?​

Please follow our Instagram and facebook to find out more promotion.

What delivery options do you offer?​

We deliver orders by SF express and Morning express. If you want us receive order to the express stations or lockers, please fill in the correct address.

How long will it take for my order to be delivered?​

Our Delivery Information page can tell you that.

What happen if I am not at home to accept my delivery?​

The express will contact you before they arrive. If you are not at home to accept the delivery, you may ask them to deliver nest time when you at home.

How to track the order?​

You can track the order in “My Account”-“Track & Trace”.

Is it possible to deliver to mainland China or foreign countries?​

Sorry, we only provide delivery service in Hong Kong area currently.

Do you have a retail shop that I can pick up my order at your shop? ​

Yes we do have 14 retail stores in Hong Kong. Please feel free to visit us in the store. However, products cannot pick up your order in our store after online ordering.

How to return?​

If you place a wrong order and do not want the whole package, you can reject the package from the express. The package will return to the sent out address and you do not need to pay any delivery fee. We will refund you when we confirm the package returns to our warehouse. If you already received the package and want to return some of the products inside, please inform our Customer Service about product return progress. You may need to bare delivery fee for sending back the product to our warehouse. We will refund you when we confirm the package returns to our warehouse.

What can I do if I received damaged or faulty items?​

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.

What can I do if I received wrong items?​

We apologize if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

What can I do if some of the products are missed in the package?​

Sometimes we will pack the same order into different package to make sure our customer can get the products as soon as possible. If you cannot find the products in the ‘Sent’ column, which means that the product has not been sent out yet. If you find the products in the ‘Sent’ column, please contact us and let us know. We will help you as soon as possible.

Can I exchange the products if I found the size is not suit?​

We offer returns on products purchased on this website. Please ensure that when you receive an item that you take reasonable care of it and please ensure that any security seals or tags are still intact. You have 7 days from the date of receiving your order to initiate a return. To start the return process, please contact our Customer Service Team for more information.

Can I return products just because I don’t like it? ​

We hope all customers enjoy their shopping experience. If you don’t feel satisfy about the product you received, you may send it back to us. We offer free returns on products purchased on this website. Please ensure that when you receive an item that you take reasonable care of it and please ensure that any security seals or tags are still intact. You have 7 days from the date of receiving your order to initiate a return. To start the return process, please contact our Customer Service Team for more information.

When can I receive the refund?​

Once a refund placed, we will send a confirmation email to you about the situation update. Usually customers will receive the refund 5 days after receiving the confirmation email

Do I need to pay the delivery fee for my return product?​

If you place a wrong order and do not want the whole package, you can reject the package from the express. The package will return to the sent out address and you do not need to pay any delivery fee. We will refund you when we confirm the package returns to our warehouse. If you already received the package and want to return some of the products inside, please inform our Customer Service about product return progress. You may need to bare delivery fee for sending back the product to our warehouse. We will refund you when we confirm the package returns to our warehouse.

No response after contacting the customer service?​

You can email to onlineshop@bcshop.hk, the customer service department will process and reply to you as soon as possible within 24 hours after receiving the information. Thank you.

About Protein Powder

1. How long can the protein powder take effect after taking it?

It affects an individual as the person. The effect can be influenced by the person’s physique, absorptivity, diet, and exercise. Adding to it that eating more protein will bring out the best in each other.

2. Why do I have a little bit of diarrhea after taking the protein powder?​

It’s normal when you come to this situation. It just likes you will have a little bit of diarrhea after you drinking a cup of fresh milk. If the situation is not getting better after you taking the protein powder for some time, maybe you are the one who has lactose intolerance (be sensitive to the lactose in milk products). In this case, you can choose the protein powder which doesn't contain the lactose, such as the isolate whey protein powder which has eliminated the lactose, plant-based protein powder, egg protein powder or beef protein powder.

3. What is that tiny black specs or dots in my protein powder?​

Manufactories usually use whole food-based ingredients and ground up into the protein powder. And sometimes ingredients such as chia seeds or vanilla beans are not finely ground up during the blending process.

4. Do we take the protein powder only after exercise?​

The best time to take protein powder is after weight-bearing exercise. The reason is that the muscle fiber will be torn after weight-bearing exercise. Taking protein at this moment can help muscle recovery. Besides, you can also take it once to twice among the meals. The dose depends on your need.

5. What are the cautions when mixing protein drink?​

Water that is too hot or too cold is bad for mixing the protein drink. Even using milk as well. It will cause protein powder clump together. Room-temperature water is the most recommended for mixing protein powder. In addition it’s better pour the water first and then putting in protein powder to mix it well. Water volume doesn't matter on the product's effect and it only depends on your taste. Usually 150ml to 350ml is recommended for mixing normal protein powder.

6. Why I fart after taking the protein powder?​

The reason is that lactose can produce stomach flatulence so farting appear. Besides, this also happens when the protein isn’t fully digested and absorbed in body.

7. Why do I get pimples after taking the protein powder?​

Chocolate flavor product contains cocoa beans after baking can easily cause pimples. People who often get pimples can choose products which contain natural ingredients instead of artificial sugar or chemical additives. And also we suggest drinking more water after taking the protein powder to avoid getting pimples.

8. Why is the beef protein powder I bought different from the whey protein powder I took before?​

Beef protein powder comes from animal’s bodies and it easily causes pimples. It’s normal that if the beef protein powder is harder to dissolve or easily clumps together when mixing because the beef protein powder is sticky. The taste of beef protein powder is stronger comparing with whey protein powder as well.

9. Why is the plant-bases protein powder I bought is different from the whey protein powder I took before?​

It’s normal that if the plant-based protein powder is harder to dissolve or easily clumps together when mixing

10. Why are the casein protein powder and the mixed protein powder different from the whey protein powder I took before?​

It’s normal that if the casein protein powder is harder to dissolve or easily clumps together when mixing because the casein protein powder is sticky.

11. Can I use amount excess the suggested use?​

Protein provides just a little calorie. Taking excess protein will increase the calories intake and put on your weight. After protein is metabolized in the human body, waste products such as urea are produced, which need to be excreted by the kidneys. So if you take too much protein for a long time, it will increase workload on kidneys. There are many causes of nephropathy such as inheritance, hypertension, and diabetes. Taking high protein food may not be the main cause of nephropathy. Nevertheless, we recommend that taking protein should depend on the needs of your body.

12. Does the protein powder contain banned substances or hormone ingredients?​

No! The products from our company don’t contain any banned substances or hormone ingredients.

13. Can I take protein powder as a meal replacement?​

Protein powder mainly provides protein. Comparing with the meals we take normally, protein powder doesn't contain enough carbohydrates which make you feel full. And also protein powder doesn’t contain enough vitamins and mineral that provides nutrient at all. If you want to take the protein powder as a meal replacement, you may add some carbohydrates such as cooked oats and grains. You can also add some vegetables and fruits with high nutrition inside. Or you can choose some meal replacement powder product as well.

About Weight Gainer

1. What is the difference between protein powder and weight gainer?

The main ingredients of the protein powder are reduced-calorie protein which is suitable for customers who are seeking for muscle-building and fat-losing with a prominent body features; on the contrary, the weight gainer focuses on high calorie which is suitable for customers who expect to improve thinness based on their original tight and poorly absorbed body. Although the weight gainer also contains protein which could have the effect of adding muscles with weight-bearing exercise, the muscles trained by using the weight gainer are not as obvious as the muscle definition by using the protein powder.

2. Will I suddenly get fat after taking the weight gainer?​

You will not get fat all at once. Taking the weight gainer will only increase your weight steadily.

3. Why do I feel bloated after taking the weight gainer?​

Weight gainer contains high carbohydrates which will make you feel full so that you will feel bloated. Also some products add dietary fiber such as oats which can easily make people feel full.

4. How long will it take effect after taking the weight gainer?​

It’s hard to guarantee the progress after taking a certain amount of supplement. Just like the protein powder, it needs to be adjusted according to each person's body, absorption rate, diet, sleep and exercise. And customers are also suggested to record their weight and food nutrient intake every day to easily facilitate their own observation and progress tracking.

5. Why do I have slight diarrhea after taking the weight gainer?​

Most weight gainer are comes from mil, so there will be a chance of having slight diarrhea. If there is still no improvement after taking for a period of time, lactose intolerance may be a reason. It means you are sensitive to the lactose ingredient in dairy products. In this case, you can choose some weight gainer that do not contain lactose such as the whey weight gainer without lactose or the beef weight gainer

6. What is that tiny black specs or dots in my protein powder?

Manufactories usually use whole food-based ingredients and ground up into the protein powder. And sometimes ingredients such as chia seeds or vanilla beans are not finely ground up during the blending process.

7. Do we take the protein powder only after exercise?​

The best time to take protein powder is after weight-bearing exercise. The reason is that the muscle fiber will be torn after weight-bearing exercise. Taking protein at this moment can help muscle recovery. Besides, you can also take it once to twice among the meals. The dose depends on your need.

8. What are the cautions when mixing protein drink?

Water that is too hot or too cold is bad for mixing the protein drink. Even using milk as well. It will cause protein powder clump together. Room-temperature water is the most recommended for mixing protein powder. In addition it’s better pour the water first and then putting in protein powder to mix it well. Water volume doesn't matter on the product's effect and it only depends on your taste. Usually 150ml to 350ml is recommended for mixing normal protein powder.

9. Why do I get pimples after taking the weight gainer?​

Chocolate flavor product contains cocoa beans after baking can easily cause pimples. People who often get pimples can choose products which contain natural ingredients instead of artificial sugar or chemical additives. And also we suggest drinking more water after taking the protein powder to avoid getting pimples.

10. Do I need to take the weight gainer every day?​

Absolutely needed! The function of weight gainer is to help you absorb enough calories every day. If you only take weight gainer on the day of exercise, your body will not absorb enough calories which will result in a slow effect.

11. I feel different between the beef weight gainer I bought and the whey weight gainer I have used before?​

Beef weight gainer comes from animal’s bodies and it easily causes pimples. It’s normal that if the beef weight gainer is harder to dissolve or easily clumps together when mixing because the beef weight gainer is sticky. The taste of beef weight gainer is stronger comparing with weight gainer from milk as well.

About Amino acid

1. What is the difference between amino acid and protein powder?

Protein powder is usually a protein extracted from milk or plants. Amino acids are the unit of protein breakdown and are composed of 22 different subdivided amino acids. Protein powder and amino acids also help muscle growth and accelerate muscle recovery. The difference is the content. 1 scoop of protein powder provides 20-40 g of protein; and 1 pill of amino acids will be about 0.5 g -1.4 g. But the advantage of amino acids is that they are more easily absorbed by the body than just eating protein powder.

2. What is the difference between different amino acids?​

Amino acids are composed of 22 different subdivided amino acids, the most common of which are:
Essential amino acid (EAA) - Amino acids that the body cannot synthesize by itself and must rely on external food intake, including 9 types of subdivided amino acids.
Non-essential amino acids (NEAA) - Amino acids that the body can synthesize by itself, including 13 subdivided amino acids.
Branched-chain amino acid (BCAA) - composed of three essential amino acids (leucine, isoleucine and valine). It helps reducing muscle loss and accelerating muscle recovery. Branched-chain amino acids can only be ingested from external foods, cannot be synthesized by themselves.
Glutamine - one of the non-essential amino acids, its effect is mainly to accelerate muscle recovery and reduce muscle loss. It can be synthesized by itself, so you don't have to rely on getting it from your diet. However, when our body is under (metabolic) stress, the provision of glutamic acid on its own may not be enough to meet the body's needs. Therefore, when the human body uses a large amount of glutamine, we need glutamine more than the body's own production.

3. I m now taking protein powder, can I also take it with amino acid products?​

Yes, there is no conflict between two items. If you think eating 2-3 scoop of protein powder a day is not enough, you can add on amino acids.

4. What is the taste of the original branched chain amino acid powder?​

The original branched-chain amino acid powder has a slightly bitter taste and slightly acidic smell. It is a natural phenomenon because no colorants and sugar substitutes are used in the manufacturing process.

5. Why is the color of the pill product I bought this time different from the same pill product I bought last time?​

The raw materials used in different batches of products may not be exactly the same. Therefore, the color or taste of different batches may be different.

6. Why is the color of the pill-packed product I bought after opening for a period of time different from when it was first opened?​

It doesn't matter, this is normal. It is the natural oxidation phenomenon of pill-packed products in contact with air. The air humidity in Hong Kong often exceeds 70%. Therefore, it is common for pill-packed products to have slightly different colors or slight spots after opening for a period of time.

7. Why did the pill pack I bought some cracks after opening?​

Some ingredients in the product are unstable. Even if they are pressed into pellets, they still feel a little loose to the touch. After a strong impact during transportation, the pellets will crack, which is a common situation.

8. Can I take too much amino acid?​

Basically, if the body does not fully absorb the amino acids, they will be excreted, but it is unnecessary to cause waste. It is better to consume nutritional supplements according to actual needs.

9. Can I use only amino acids without protein powder to build muscle?

Although the functions of amino acids and protein powders are mainly to increase muscle mass, the contents are quite different. Most protein powders can provide about 20-30 g of protein per scoop, but amino acid pills can only provide about 1-2 g per pill. If you only use amino acids to build muscle, you may need to use a lot each time. But for some customers who are inconvenient to shake powder, amino acid pills will be a very convenient product.

10. The amino acid pill I bought is a large one. Can I crush it and swallow it?​

Yes, crushing and swallowing does not affect the effect of the product, but be careful that the edges of the crushed pill may become sharp and easily hurt your throat. You may also consider buying capsules that are easier to swallow.

About Creatine Monohydrate

1. Why do i get diarrhea from creatine monohydrate?

Creatine remains in our intestines if it is not properly digested. Creatine usually draws water from other areas of the body and into muscle tissue. So, creatine will continue to do its work by drawing water to itself. This influx of water is drawn to our intestines and affects the normal digestion process. This extra amount of water in the intestines leads to diarrhea. To prevent diarrhea is to use it at the recommended dose. We recommend to take a maximum of 10 grams per day. Taking more creatine monohydrate will not help you get any bigger or stronger and will probably result in problems like diarrhea.

2. Why some creatine need to be taken daily but some doesn’t?​

Different types of creatine should be taken with different approaches. Take creatine monohydrate as an example, a loading phase of 20 grams daily for the first 7 days is recommended, followed by a maintenance dose of 5 to 10 grams per day to maximize the effect. If no loading phase is preferred, 3 to 5 grams daily is recommended. Yet, it may take a longer time, around a month, to maximize muscle creatine stores. And the other type of creatine – Kre-alkayln just need to take before workout.

3. Does Creatine Cause Hair Loss?​

There isn’t much to indicate that creatine supplementation actually causes hair loss. However there was a research saying that an increase in DHT levels was observed in a group of rugby players used a creatine supplement. DHT is a hormone that’s derived from another hormone that you may be familiar with — testosterone. By the way, DHT doesn’t cause male baldness, the main reason is actually hereditary.

4. Is creatine safe for your kidneys?

In people with healthy kidneys, long-term creatine supplementation is safe, but there are no long-term creatine studies in people with kidney issues. For these people, using a low dose of creatine (if any) would be prudent.

5. Do I need to stop after taking creatine monohydrate for weeks?​

You can stop supplementing anytime you want. But your muscles' creatine levels will start to deplete about two weeks after you stop taking it. In 4-6 weeks, the extra creatine will wash out of your muscles altogether, and your body will be back at producing its baseline level of 1-2 grams a day.

6. Why is my creatine monohydrate not fully dissolving in water?​

This is common problem of creatine monohydrate. Warm water or tea makes the dissolving process easier. Creatine monohydrate dissolves somewhat more slowly in cold water or other cold drinks but is not any less effective. But even creatine monohydrate not fully dissolving in water, you can still drink with it.

About Fat Loss

1. Why do fat burners give me headaches?

Some customers are sensitive to caffeine. Caffeine will increase heart rate, which can cause slight headaches when blood pressure rises. It is recommended to start with a low dose and gradually increase the absorption so that body can slowly adapts.

2. How long does it take to see the weight loss result after taking weight loss product?​

For normal circumstances, as long as you cooperate with the appropriate amount of exercise and diet plan, you will have a significant weight loss during the product cycle.

3. Do fat burner supplements keep you awake at night?​

Some fat burner products contain caffeine and caffeine will promote the activation of central nervous cell areas while against fatigue and reducing the body's sleepiness desire. It is recommended to calculate the dosage before taking the fat burning products containing caffeine, preferably in the morning or afternoon.

4. Why I loss appetite after taking fat burner product?​

Taking Fat burning products containing natural ingredients - garcinia cambogia before meals, can help increase body’s satisfaction and reduce desire for food, so as to achieve the effect of body weight loss.

5. Why do I pee a lot after taking fat burning product?​

Fat Burning products contain caffeine and anti-edema ingredient, which can help promote the body's metabolic rate, and at the same time accelerate the body's physiological circulation.

6. Should I cycle off fat burners?​

Those fat burners that contain Caffeine, Citrus Aurantium should be cycled, a popular cycle is 7-8 weeks on and 1-2 weeks off.

7. Will I gain the weight back after stop taking fat burners?

It’s hard to see the result if you just take fat burner without regular diet and cardio workout. Fat burner is just an accelerator to help you loss fat faster. Therefore you won’t gain the weight back after stop taking fat burner when you keep the regular diet and cardio workout.

8. Can you target fat loss to specific areas of your body?​

The short answer is no. Targeted fat loss, often referred to as spot reduction, is not possible and there's no solid scientific evidence to suggest that you can burn fat on specific areas of your body. Although spot fat reduction is most likely to be ineffective at burning fat in specific body parts, targeting troublesome areas by toning the underlying muscle can have beneficial results.

9. Can you burn fat without working out?​

It’s hard to see the result if you just take fat burner without regular diet and cardio workout. Fat burner is just an accelerator to help you loss fat faster.

10. Can I take fat burner with other caffeine supplement?

Yes but please note that we recommend not more than 400mg caffeine intake in a single day.

About Nitric Oxide (Pre-Workout)

1. Why do pre-workouts give me headaches?

Some customers are sensitive to caffeine, because caffeine will increase the heart rate, which can cause slight headaches when blood pressure rises. It is recommended to start with a low dose and gradually increase the absorption so that the body slowly adapts.

2. Why do I feel itchy after taking pre-workout?

Some Pre-work out may contain β-alanine, which is mainly used to enhance the performance of muscles. Using β-alanine can make some parts of the body feel itchy.

3. Does pre-workout keep you awake at night?​

Some pre-workouts contain caffeine and caffeine will promote the activation of central nervous cell areas while against fatigue and reducing the body's sleepiness desire. It is recommended to calculate the dosage before taking the pre-workouts containing caffeine, preferably in the morning or afternoon.

4. How long can it keep after open?​

Recommended to use the product within one month after open. There will be varying degrees of agglomeration during long-term storage due to the characteristics of the ingredients. You can continue to drink as long as the agglomeration is broken, without affecting the product's efficacy.

5. Anything need to notice when I store the pre-workout?​

It is recommended to store in a cool and dry place after opening.

6. Should I cycle off pre-workout?​

Those pre-workouts that contain Caffeine, Citrus Aurantium should be cycled, a popular cycle is 7-8 weeks on and 1-2 weeks off.

7. Can I take pre-workout with other caffeine supplement?​

Yes but please note that we recommend not more than 400mg caffeine intake in a single day.

8. Why isn't my pre-workout supplement working anymore?​

It’s inevitable—your body and brain will become accustomed to initial doses of caffeine, arginine, beta-alanine, and niacin pretty quickly (within a few weeks). For this situation, we recommend you can take a stronger pre-workout.

9. Why my pre-workout crumps?

This is quite a common problem with pre-workouts. As most pre-workout supplements come in powder form, they contain hygroscopic ingredients, meaning they attract and hold water molecules at normal/room temperature. They naturally begin to attract moisture from the air and container at room temperature. Is pre-workout safe & effective after turning clumpy? 100% yes. The only problem would be if you can’t determine the right serving sizes; this could result in your taking a higher serving amount, which could lead to overstimulation. As a result, if your pre-workout turns clumpy or hard, it’s important that you still judge your serving sizes correctly (weighing it is the best method). You can also use a common eating utensil like a knife or fork to break up the powder and scoop it into your shaker.

10. I feel even tired after taking pre-workout compare without it, is it normal?​

It is normal. Taking pre-workout makes you feel more powerful and motivate you to do more. Therefore you will do heavier weight and exercise longer than usual. Of course you will be more tired than usual.

About Functional Food (peanut butter, sauce and dressing)​

1. Why is there a pool of oil on top of peanut butter? Can I pour out the oil in peanut butter?

Grinding peanuts releases their oils. It's these oils that make peanut butter so creamy. Peanut oil is also a liquid at room temperature. So as the peanut butter sits, the oil rises and collects at the top. If you prefer all-natural peanut butter, you may mix that extra oil back. But pouring it off will leave you with a dried-out peanut butter.

2. Do you sell any vegan functional product?​

Yes we do! You may search for products with VEGAN logo or tag.

3. I bought a low sugar protein bar but what does it mean it contains so much ‘sugar alcohol’?

Sugar alcohol is a kind of sweetener that it gives out sweet flavor but it doesn’t contain (or just contains a little bit) calories. Therefore manufactories usually use sugar alcohol on low sugar products to make it delicious.

About Vitamins or Herbs

1. Why do vitamins make my pee yellow?

If your pee turns bright neon yellow a few hours after taking your multivitamin you can relax because it’s totally normal. People often panic when they see bright yellow urine after taking a supplement but it’s just the excess B vitamins being excreted and is nothing to worry about.

2. Why is the color of the pill I bought different comparing this time and last time?​

Ingredients used on batches different may cause the color different as well.

3. Why do vitamins change colors?​

Color changes don't always mean your vitamins have gone bad, however. Such changes are the result of oxidation. Thus, a vitamin C tablet that is light tan at the time you purchase it may become a bit darker after you open the bottle repeatedly. In general, vitamins are good until their expiration date when properly stored. It's best to keep your vitamins in their original containers in a cool, dry place and away from light.

4. Why did the pill pack I bought some cracks after opening?​

Exposure to heat, humidity , moisture or strong impact can result in the tablets cracking. This does not affect the quality or performance of the product. To avoid the tablets from cracking, ensure that the cap is tightly closed after each use and store in a cool dry place.

5. Can we overdose on vitamins?​

Though directions for safe dosing are listed on most supplement bottles, it’s common practice to take more than what’s recommended. Water-soluble vitamins are readily excreted from the body and not easily stored in tissues. Because water-soluble vitamins aren’t stored but rather excreted through urine, they’re less likely to cause issues even when taken in high doses. Unlike water-soluble vitamins, fat-soluble vitamins do not dissolve in water and are easily stored in your body’s tissues. Given that fat-soluble vitamins can accumulate in the body, these nutrients are more likely to lead to toxicity than water-soluble vitamins. Therefore we recommend not overdosing on vitamins.

About Accessories

1. Why is the color of the left and right hands of a pair of leather pull suspenders different?

Leather products are made of cowhide, and there is a chance to use two pieces of cowhide when manufacturing the product. Each piece of cowhide is unique. Therefore, there is a chance that the color of the left and right hands of the leather pull strap is different.

2. How to clean?​

Products of all types of accessories cannot be put in the washing machine, and scrubbing vigorously is not recommended. Because of the fear of fiber loss during scrubbing, the product will lose its effectiveness. To maintain hygiene, it is recommended to spray diluted alcohol spray on the surface of the product and air dry.

3. My belt is slightly damaged after long-term use. Is there any repair service?​

We currently do not have spare parts repair service.

4. I lost an accessory, can I have one for me?​

Because the products are sold in one complete piece, no spare parts can be provided.

About Shaker

1. What should I do if water leaks after receiving the product?

First, test whether the water bottle is really leaking, and it can be exchanged within 7 days from the date of issue.

2. Can I put in hot/cold water?​

It is recommended to avoid putting hot or cold ice water. If you really need it, you can refer to the label on the bottom of the bottle. If there is no such label, the water bottle is not suitable for hot or ice water.

3. Can it be put in the dishwasher?​

Refer to the bottom label of the bottle if necessary.

4. I lost an accessory, can I have one for me?​

Sorry, all products are sold in one complete piece, no spare parts can be provided.

5. Are your water bottles BPA-Free?​

Our water bottles are BPA-Free and will not release harmful substances when exposed to heat. (But it is still recommended to avoid putting in hot or cold ice water)

6. Is it normal for the water bottle to smell bad after using it for a while?​

After guests shaking the protein powder in the water bottle, please wash it off immediately. If the protein is allowed to store in the water bottle for several hours, the protein will ferment and stink.

7. Some water bottles have spring balls, and some have nets. What is the purpose?​

Both the spring ball and the net help to mix the water and protein powder evenly, and have the same effect.

About Tanning Oil and Competition Oil​

1. Why do I feel a slight tingling on my skin after using tanning oil?

The UVA rays of the sun lamp may dilate the blood vessels and may cause a slight burning and stinging feeling. This situation will gradually relieve after one to two days.

2. Can tanning oil and competition oil be returned?​

Please note that due to hygiene reasons, tanning oil and competition oil are non-returnable.

3. Why do my friends and I have different effects after using the same tanning oil?​

Everyone has different skin color. Even if the same tanning oil is used, the effect will not be exactly same on different person.

4. Can I use tanning oil when basking outdoors?

It is not recommended, the tanning oil component removes the barrier of some harmful substances in the outdoor sun. Compared with using the tanning oil outdoor under the sun, it provides insufficient skin protection.

5. Why is the color fading serious after applying competition oil?

There are different steps to use competition oil. Some competition oil are base coat, and some competition oil are top coat. If you only apply top coat without base coat, it will easily cause the top coat to discolor.

6. How can I clean my competition oil after the contest?​

You can apply baby oil on your body, wipe it off with a towel, and then take a shower to clean it.

7. Can different competitions use the same style of competition oil?​

Different competition events have different skin color restrictions, you need to pay attention to the organizer's guidelines.